Access at the Festival

The Toronto Fringe is committed to creating an inclusive experience for all patrons, staff, artists, and volunteers, including those with disabilities. We work with our community to identify, prevent, and remove barriers so that a fulfilling experience can be enjoyed by all. 

If you have access needs or a question about accessibility at Fringe, contact our Accessibility Coordinators at access@fringetoronto.com, or call our Festival Box Office at 416-966-1062.  

Additional Access Measures at Select Performances

Fringe shows that are providing additional access measures at select performances will be listed below as they are announced.


Standard Access Measures

  • Venue Guides

    Venue guides will help prepare you for your visit to one of our venues. They include written directions to the venue, photos of the venue, and a step-by-step guide to help you navigate the building. Guides are available for all main and satellite venues.

  • Support Person

    Where a support person is required to accompany patrons with disabilities, admission to all Fringe performances and events is free for the accompanying person. Every attending patron and accompanying support person must have a valid ticket to that performance or event. Please advise the box office when you purchase your tickets.

  • Service Animals

    Service animals are welcome in all areas of our venues that are open to the public. Please advise the box office when you purchase your tickets.

  • Priority Seating

    Patrons with access needs are requested to identify themselves at the venue box office at least 25 minutes prior to performance start times. Priority seating cannot be guaranteed after general admission begins.  

  • Access Seating

    Access seating for mobility devices is available for mobility device users. It may be reserved when purchasing tickets or by presenting to Patron Services at the Venue Box Office at least 25 minutes before the performance start time. Mobility device users may transfer to standard seating (assistance is not available). 

  • Device Storage

    Patrons may request to check wheelchairs, strollers or other items required for accessibility with Patron Services Staff. They must identify themselves for Priority Seating.

  • Screen-readers

    All published PDFs will adhere to best practices for accessibility. We endeavour to make them screen-reader compatible.

  • Active Listeners

    Active Listening is a supportive, compassionate and empathetic relationship between two people who have lived experiences in common. Active listeners are available for all patrons, artists, staff, and volunteers every day of the festival.

  • Assistive Listening Devices

    Listening devices are available at the following venues:

    #1 Tarragon Mainspace
    #2 Tarragon Extraspace
    #6 Theatre Passe Muraille Mainspace
    #7 Theatre Passe Muraille Backspace
    #9 Native Earth's Aki Studio

    Quantities are limited but can be reserved in advance when purchasing your ticket online or by phone.

  • Patron Services

    All points of service at the Fringe are equipped with fidget toys, earplugs, magnifying tools, and pen and paper. The Festival Box Office at the Tranzac has additional sensory kit items (fidget toys, ear defenders, sunglasses, lap pad) available to borrow.

    Staff and volunteers receive training on serving patrons with disabilities; however, we are always striving to do better. We encourage you to send us feedback, positive or negative, by contacting our Patron Services Coordinator at patron.coordinator@fringetoronto.com. 

  • Indicating Accessibility Needs to the Box Office

    Online:

    If you are a new ticket buyer at Fringe, you will be prompted to create a Fringe patron account. When filling out your details, please select from the list of Access Categories. If you have booked tickets with the Fringe before, simply log into your account and edit "My Account" where you can select from the list of Access Categories. Before finalizing your ticket purchase, you can provide notes on any additional access requirements for the performance(s) you are interested in attending.

    Over the phone:

    The Patron Services Representative will be able to help you update the Access Categories associated with your patron account and will also ask if you havve any additional access requirements for the performance(s) you are interested in attending.