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Staff positions for the 2024 Toronto Fringe Festival will be listed here between January and May 2024 as applications open.

Check back often for more details, and make sure to follow us on social media and sign up for our newsletter for all hiring announcements. 

Toronto Fringe is dedicated to building an organization that reflects the communities we serve, as well as actively working on dismantling systems of oppression and centring care in our work. We actively encourage and prioritize applications from equity-deserving groups. Equity-deserving groups can include those who identify as Indigenous, Black, People of Colour, Trans, Nonbinary, Queer, Disabled, and intersections of those identities.

PATRON SERVICES TEAM Positions

JOIN OUR PATRON SERVICES TEAM FOR THE 36th ANNUAL FRINGE FESTIVAL
DATES OF FESTIVAL: July 3-14, 2024

POSITIONS AVAILABLE

Venue Front of House Supervisors 

  • 50-75 hours, plus training. 
  • Shifts scheduled during festival dates, July 3-14

Roaming Front of House Associates 

  • 50-75 hours, plus training. 
  • Shifts scheduled during festival dates, July 3-14

Patron Services Box Office Supervisors 

  • 35-65 hours, plus training. 
  • Shifts scheduled during on sale dates, June 5-July 14

ABOUT THE TORONTO FRINGE

The Toronto Fringe is an organization committed to being inclusive and accessible and all our programming reflects this principle. We ensure that we produce well-marketed, well-organized, and fiscally stable events through which artists may develop and produce new work. More information here.

Organization Mission

The Toronto Fringe is a platform for everyone to access, discover, and experiment with the arts. By valuing creative experiences, we contribute to a healthy arts economy and, ultimately, a thriving society.

Organization Values  

ACCESS - in every sense of the word
ACCOUNTABILITY - we work with integrity and respect
CREATIVITY - freedom of expression permeates everything we do
EXPLORATION - we let curiosity be our guide
SUPPORT – empowering you to take a chance

THE 2024 TORONTO FRINGE FESTIVAL

  • Will present up to 70 indie companies at 7 main theatre venues and 2 satellite main theatre venues, and 7 companies at unconventional venues.
  • Opens July 3, closes July 14
  • Tickets will be sold in advance online beginning June 5th at noon. The Festival Box Office will open at The Tranzac on July 2nd, when the Fringe Patio launches.
  • Hosts a festival hub and the Fringe Patio at the Tranzac in the Annex.
  • Will uphold safety and COVID-19 risk mitigation policies across festival in keeping with or beyond municipal and sector requirements and standards.

WORKING AT THE FRINGE FESTIVAL 

These positions are hired seasonally to support the high volume of patrons who attend the Toronto Fringe Festival. Together these positions round out the Patron Service team for the festival and are crucial to ensuring a smooth, safe, and positive festival experience for patrons. These positions are fully immersed in the patron side of the festival and require on the ground patron interaction and problem solving. 

Things to know: 

  • These positions all handle a high volume of patron interaction during the festival. 
  • These positions are all patron-facing, and often the first point of contact for patrons during the festival
  • The ideal candidate excels in customer service and is eager to contribute to creating a positive festival experience for all
  • Venue FOH Supervisors, roaming FOH Supervisors, and Patron Services Supervisors will all be supplied with a Fringe Festival Staff T-shirt 
  • All positions will have training in June 
  • FOH positions require full availability for Fringe Festival dates, July 3-14th 
  • All candidates must be eligible to work in Canada

VENUE FRONT OF HOUSE SUPERVISOR

Schedule: training session late June, July 3 opening day double shift, regular daily shift July 4-14
Rate: starting at $18/hour
Reports to: Patron Services Coordinators

Main Duties:

  • Managing a festival performance venue including:
    - Daily FOH booth set up
    - booking at-the-door tickets and selling merchandise
    - organizing pre-show line-ups
    - managing customer service issues and maintaining respectful, well-informed patron support
    - liaising with technicians and artists to open and hand over house
  • Providing accurate daily show reports, tickets and merchandise sales reports, donation (tip the Fringe) reports
  • Managing the onsite cash float 
  • Being the onsite festival representative at the performance venue
  • Managing a team of rotating FOH volunteers 
  • Making a pre-show speech, including asking for donations to Fringe at each performance  
  • Other duties related to managing the venue as required 

Skills and Qualifications:

  • Outstanding customer service and interpersonal skills
  • Comfortable working in a busy, complex environment 
  • Comfortable managing several tasks and people concurrently 
  • Be able to work independently 
  • Comfortable working with electronics, including scanner/phone devices and box office systems on an iPad
  • Comfortable working outside and moving around to carry out duties

Additional Assets (appreciated but not required):

  • Previous Box Office and Front of House experience 
  • Previous Front of House experience in a Festival environment
  • De-escalation skills and problem solving
  • Sensitive and aware of diverse abilities, identities, ages, etc.
  • ASL fluency

ROAMING FRONT OF HOUSE ASSOCIATE

Schedule: training session late June, regular daily shift July 3-14, availability to be on standby
Rate: starting at $18.50/hour
Reports to: Patron Services Coordinators

Main Duties:

  • Travel between venues (sometimes several times a day) to transport supplies 
  • Act as a standby for Venue FOH Supervisors who require support with patron issues or patron flow
  • The ability to fill in as FOH Supervisor at a venue in the event an FOH Supervisor is unable to work a shift
  • This role must also be familiar and confident fulfilling all the duties listed above in the FOH Supervisor Description above

Skills and Qualifications:

  • Outstanding customer service and interpersonal skills
  • Ability to multitask in a busy, complex environment
  • Comfortable working independently
  • Able to resolve customer service issues and maintain respectful, well-informed patron support
  • Comfortable working with electronics including box office systems on an iPad
  • Ability to prioritize calls/tasks
  • Have a mode of transportation that will allow you to easily move between venues (e.g. a bicycle, scooter, etc.)
  • Comfortable working outside and moving around to carry out duties

Additional Assets (appreciated but not required):

  • Previous Fringe Front of House experience
  • Experience working at a Festival
  • De-escalation skills and problem solving
  • Sensitive and aware of diverse abilities, identities, ages, etc.
  • ASL fluency

PATRON SERVICES BOX OFFICE SUPERVISOR

Schedule: training session in June, half or full day shifts starting by June 5-July 14
Rate: starting at $18/hour
Reports to: Patron Services Coordinators

Main Duties:

  • First point of contact for patrons during the festival at the Festival Call Centre or the onsite Box Office
  • Provide general information about the festival, accessibility, performances, directions, etc.
  • Process ticket and/or show-pass orders using the ticketing system, Red61
  • Uphold and promote the Fringe’s policies for ticketing, customer service, and accessibility 
  • Managing a team of rotating Box Office volunteers 
  • Maintain accurate daily reports as required

For the Remote Box Office Centre:

  • Respond to communications from patrons in a timely fashion (voicemail, email inbox, Zendesk) or forward to appropriate department if required.

For the Festival Box Office:

  • Manage festival merchandise sold at the booth
  • Manage lending and receiving of sensory tools to Patio patrons
  • Manage and maintain security of a cash float 

Skills and Qualifications:

  • Outstanding customer service and interpersonal skills
  • Ability to multitask in a busy, complex environment
  • Comfortable working with computers, ticketing software, ticketing technology, cash and reports
  • Comfortable working independently
  • Ability to provide courteous and professional service to Fringe patrons
  • Respond respectfully and appropriately in dealing with customer service issues

Additional Assets (appreciated but not required): 

  • Previous Front of House or Box Office experience
  • De-escalation skills and problem solving
  • Sensitive and aware of diverse abilities, identities, ages, etc.
  • ASL fluency 
  • Previous festival experience 

HOW TO APPLY

Click here to submit an application through the portal. 

Alternatively, submit the information on the application form (see below for outline of questions) in a single PDF by email to employment@fringetoronto.com with the subject line: 2024 Patron Services Application

Please submit your application as soon as you are ready. Applications will remain open until all positions are filled. Interviews will begin the week of April 22, 2024

The link takes you to a form with the following questions: 

  • Name 
  • Email address 
  • Phone number 
  • Address 
  • Pronouns (optional) 
  • Self-Identification (optional) 
  • Which position(s) are you applying to?
  • What draws you to and excites you about working with the Toronto Fringe Festival? 
  • What skills and experience make you an excellent fit for this role? 
  • Do you have any major scheduling conflicts between June 5 and July 2 (will be scheduled for up to 7 hours of group training), or between July 3 and 14 (festival dates)?
  • SCENARIO: You are faced with a flustered patron who has tried to purchase a ticket online but had technical trouble with the website and was not able to successfully complete their purchase. The show they want to see is today, and it is selling out. They are frustrated and worried about securing a ticket on time. How would you respond to this patron and what steps would you take to solve the problem? 
  • Is there anything else you’d like us to know? 
  • Upload a current CV or resume in PDF format 

We include the optional opportunity for voluntary self-identification, for you to share with us any important identities you hold that shape your identity/experience in a way you would like known. 

The Toronto Fringe is committed to employment equity and diversity. Everyone is welcome to apply. We encourage applicants from equity-seeking communities and intersecting identities to apply. Toronto Fringe is committed to providing staff with a work environment free of discrimination and harassment, and fostering an inclusive and supportive workplace.  

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to apply but require additional time, or you need accommodations of any kind to apply for this position and/or would like to submit your materials in an alternative format, please contact the hiring committee at employment@fringetoronto.com 

Final candidates may be asked for references. All applications are considered confidential.  

APPLICATION PROCESS

  • Applications accepted from now until all positions are filled. Please submit your interest as soon as you are ready.
  • Applications will be reviewed by the Patron Services Coordinator 
  • We will contact selected applicants to schedule an interview beginning the week of April 23. At least one of the above staff plus another member of senior staff from Toronto Fringe will be present at the interview, which will take place on Zoom.
  • We will begin to send offers beginning the week of May 15

Thank you for all candidates who express interest in working with Toronto Fringe. Due to time constraints, only select applicants will be requested to interview.